IT Specialist, GS-2210-12/13 (18347)

Serves as customer support officer analyzing and defining automation and data communications needs of supported customer. Identifying or developing associated requirement, to include hardware configurations, types and extent of data access, system and data security and protection, interface and interoperability with other networks and system architectures. Advises on and assists customers in their automation requirements. Perform customer support in helpdesk or service desk setting. Install, administer, and support server and workstation based applications. Direct, and coordinate the installation and configuration of server operating systems. Develop, test, certify, and implement disaster recovery contingency plans. Ensure that backups of all server information is completed daily. Ensure that proper installation procedures are followed and that current operating systems Software upgrades and patches are applied. Serves as network administrator with responsibility for defining and executing the total breadth of activity required to ensure the continuous availability of the USACE LAN Infrastructure. Troubleshoots all network related Information Technology problems and determines whether cable, equipment, or operations are the problem. Assists with the installation, set up, upgrade and configuring of various types of networking equipment and peripherals to include but not limited to routers, switches, and networking. Ensures all equipment is patched to the latest Information Assurance Vulnerability Assessment releases. Evaluates alternative approaches to problem resolutions; recommends courses of action.  Trains system users on new or changed operating systems, IT equipment, software, and the application of information assurance/security policies and guidelines. Provides individual counseling and conducts classroom training sessions. Interprets and explains IT regulations, policies and directives and executes and applies local procedures, policies, guidelines and training plans for automation users. Issues technical information and bulletins via the intranet concerning IT user problems and resolutions. Ensures timely customer service and support.  Serves as Information Assurance Security Officer (IASO). 

Must be a current US Citizen to apply.

Must be able to obtain and maintain an official government passport. 

Must be able to meet CENTCOM medical standards listing medical disqualifiers: https://www.centcom.mil/Portals/6/MEDICAL/MOD17_Tab_A.pdf

Duty station Kuwait:  No Danger Pay, 15% Post Differential, 48 hours of paid Overtime/pay period, Sunday Premium Pay, $123/day Per Diem in Govt-provided lodging.  Personal Leave authorized for 1-year tour.

HIS POSITION REQUIRES A SECRET CLEARANCE WORK MAY ENTAIL EXTENDED WORK SHIFT OF 12-16 HOURS A DAY. GENERALLY, INDOOR WORK LOCATION HAS POWER, WATER, HEATING, AND AIR CONDITIONING, ALTHOUGH OUTAGES SHOULD BE EXPECTED. LACK OF SLEEP MAY OCCUR DUE TO LONG WORK HOURS AND UNCOMFORTABLE LIVING CONDITIONS. EMPLOYEE WILL REPORT SYMPTOMS OF STRESS AND FATIGUE TO THE ON-SITE SUPERVISOR. LIVING CONDITIONS RANGE FROM HAVING ALL BASIC AMENITIES; LIGHT, POWER, WATER, REFRIGERATION, TO NOT HAVING ONE OR MORE OF THESE AMENITIES. EMPLOYEES WHO NEED TO STORE REFRIGERATED MEDICATION SHALL PRIOR TO DEPARTURE FROM THE PRIMARY DUTY STATION, INFORM THE LOCAL EOC SO AVAILABILITY OF REFRIGERATION AT THE WORK SITE CAN BE DETERMINED. ENVIRONMENTAL CONDITIONS AT WORK LOCATIONS MAY RANGE FROM EXCESSIVE HEAT AND HUMIDITY TO EXTREME COLD AND RAINY. SOME LOCATIONS REQUIRE THAT THE EMPLOYEE BE ABLE TO MAINTAIN STABLE MOBILITY IN SANDY AND UNSTABLE TERRAIN. ALTHOUGH SOME WORK IS SEDENTARY, WORK CONDITIONS SUCH AS ERGONOMIC ISSUES RELATED TO LIFTING AND CARRYING, SEATING, OR VIDEO DISPLAY TERMINALS; REPETITIVE MOTION INJURY FROM USING COMPUTERS, AND THE LIKE MAY BE EXPECTED.

This position is designated as emergency-essential (E-E). The position cannot be converted to a military position because it requires uninterrupted performance to provide immediate and continuing support operations and/or support maintenance and repair of combat essential systems. This position may not be filled by a military reservist. In the event of an emergency situation, the incumbent must continue to perform the E-E duties until relieved by proper authority. Failure to remain in your position may result in separation for the efficiency of the Federal service. Incumbent must complete and sign DD Form 2365 (DoD Civilian Employee Overseas Emergency Essential Position Agreement). Due to the strenuous nature of some deployed assignments, the incumbent may be required to meet certain medical requirements (be free of any health or medical condition that would prevent the employee from performing duties under austere conditions). Incumbent may be subject to medical examination, immunizations (this may include the series of anthrax vaccine immunizations to include annual boosters and other immunizations that may in the future be required), DNA sampling, HIV testing, etc. Adequate medical facilities may not be available within the area of deployment to support certain medical conditions or medications that require special handling.